Level of satisfaction of family caregivers in the physical rehabilitation of children with physical-motor impairment attending the physiotherapy service of a hospital in southwestern Colombia, 2011 Nivel de satisfacción de los cuidadores familiares en la rehabilitación física de niños con deficiencia físico-motora asistentes al servicio de fisioterapia de un hospital del sur occidente colombiano, 2011

Abstract

Objective: Determine the quality of the physical rehabilitation service through the degree of satisfaction of the main caregivers of children with physical limitations at the Suroccidente Colombiano Hospital, through the SERVQUAL survey, 2011. Material and methods: Descriptive and cross-sectional study. 87 main caregivers of children with physical limitations attending the physical rehabilitation area of ​​Hospital II level were surveyed. A survey was applied to identify sociodemographic variables of the children and their caregiver. Additionally, the SERVQUAL questionnaire was used, which measures the level of user satisfaction through the difference between expectations and perceptions. Results: 89.7% of the main caregivers were female; 45.9% between 25 and 35 years old; 56.3% with secondary education and 73.6% with social security affiliation in the subsidized health regime. A total of 83.9% of mild to moderate dissatisfaction was found. The dimension that presents the greatest dissatisfaction is reliability, followed by the tangible goods dimension, then the empathy dimension, the security dimension and finally the responsibility dimension. Associated with global satisfaction were: gender, age and weekly frequency with which the patient attends the service. Conclusions: The quality of service in the rehabilitation area of ​​the Suroccidente Colombiano Hospital was perceived by the main caregivers of children with physical limitations as unsatisfactory.